Conduct and Culture Challenges

Since the credit crisis, the financial services industry has been faced with challenges in implementing the much needed culture and conduct reforms in their businesses. Whilst efforts have been made to enhance systems and controls, the effectiveness of these initiatives towards conduct and culture is limited.

• Slow progress can be attributed to a disconnect between culture, conduct and change with piecemeal efforts, differing agendas and competing priorities.
• The plethora of regulation and the resulting changes that are required internally to deal with the magnitude of change has been overwhelming.
• Capacity and capability issues along with the lack of collective resolution platforms has resulted in sub optimal controls, breaches and errors, punitive fines, conflicting priorities and reputational damage.

This challenge requires new approaches. Leadership is expected to influence a change in the mind-set, deep-rooted culture and desired behaviours that involve everyone in the business.

At C-Cubed Consulting this is at the heart of what we offer. An approach that brings culture, conduct and change together for positive stakeholder outcomes through focussed initiatives.